SHIPPING & PAYMENT TERMS & CONDITIONS:
SHIPPING COST: AU$6.50 per order to one address Australia-wide for regular shipping (for areas remote to Gold Coast Qld please allow up to 5-10 business days for delivery). EXPRESS SHIPPING available during check-out if required. Mystery Packs are free post and BubbaLogs are $1.50 per BubbaLog.
We use Australia Post or Fastway Couriers.
SHIPPING TIME: Your order will normally be shipped to you within 1-3 business days. Products on order, products available as pre-order, handmade items and packs containing handmade items may take slightly longer to ship, however this will be stated in the item category/listing. If there are any delays in dispatching your order for any reason, we will keep you updated of this via email. Once your order is in the hands of Australia Post or Fastway Couriers we CANNOT guarantee shipping time or be held responsible for any delays in delivery to you. Please allow approx. 24-48 hours for any tracking numbers to appear on the Australia Post/Fastway system. WA, NT, SA, TAS, and all rural residents, allow up to 5-10 working days for your parcel to arrive if you have not upgraded to Express Post. Do not hesitate to contact us on 0413 305 309 if you have any questions about shipping.
INCORRECT ADDRESS: Your Cheeky Monkey is not liable for missing or incorrectly delivered orders if incorrect address or postcode is supplied. It is the customers responsibility to supply the correct details at time of placing order. A re-shipping fee of $7.95 will apply to any orders that need to be re-sent due to incorrect address. We are not responsible for orders sent to hospitals where the recipient has checked out. A re-shipping fee will apply.
SAFE DROP: In instances where customer requests parcel to be left at premises by either Australia Post or Fastway Couriers, Your Cheeky Monkey takes no responsibility for parcels that go missing or are damaged in transit.
|INTERNATIONAL SHIPPING: We only ship to Australia at present and do not offer international shipping.|
|GOLD COAST ORDERS: We are an online only business and currently do not have a shop front for local pick up of orders.|
UNPAID ORDERS: Orders placed without payment or contact will only be held for a maximum of 1 day before cancelling the order and returning items to the store.
|PACKAGING AND INVOICES: We are an eco-friendly business and always re-use shipping boxes and packaging where possible to limit landfill. You will not receive a print-out of your invoice with your order, as these are sent by email when you place your order.|
GIFTS: You can have the gift sent to recipient of your choice (within Australia). We offer gift wrapping at a low price and can include a gift tag with your message. Please leave a message with details if you require gift wrapping. We also specialise in delivering gift baskets for new babies to the maternity ward at Pindara Private Hospital. Please check your recipient is still in the hospital and make sure all details are correct, a re-shipping fee will apply for gift packs and baskets where the recipient has left the hospital.
|PAYMENT METHODS: We accept payments via paypal or credit card payments using the secure check-out system Stripe. Please be aware for direct deposit, cheque, e-cheque, and money order your order will not be sent until the funds have cleared.|
No orders will be posted until cleared payment is received, please do not ask us to send your order without payment first.
Please DO NOT send cash by post.
SHIPPING & RETURNS POLICIES:
While we pack your items with the utmost care we cannot be held responsible for items that are lost or damaged in the post. In the event of this happening a dispute will be lodged with the relevant carrier and the outcome will be notified in due course. Any items that do go missing in transit or any other issue with the delivery of the parcel will not be replaced or refunded until investigations with Australia Post/Fastway Couriers are complete.
We will accept returns ONLY within a 2 week period from purchase date on items that were sent due to error on our part or have a fault. Items need to be returned in exactly the same new state as they were sent. Credit notes are issued on returns. We do not accept returns if the item has been washed or used. We do not pay or refund any shipping charges unless the return is a result of our error. No returns accepted if you have simply changed your mind. Any items being returned for exchange or warranty to be shipped back to us at customers cost. Any items believed to be wrong or faulty need to be evidenced by clear photograph before return is accepted. Any items undergoing a warranty claim are to be returned to our postal address before replacement will be issued. Warranty replacement products will not be offered on normal wear and tear or on products not used in manner intended (for example, comforters that have been chewed on). Your Cheeky Monkey is not responsible for any changes the manufacturer makes to the design in a comforter. Changes do occur from time to time in regards to size, label design, etc, and it is the customers responsibility to check before purchase if the comforter they are purchasing is the same batch/design as the one they already own. CUSKI Warranty Returns - We will only assess Cuski for a warranty replacement if the label on the head is attached and intact. If label is removed no replacements will be offered under any circumstances.
Title and responsibility for goods pass to the purchaser only after full payment has been received. Orders not completed within 6 months may be canceled/refunded or otherwise processed at the sellers sole discretion. We reserve the right to cancel an order if the inventory is for some reason incorrect at time of placing order. In the event of this happening any payments will be refunded immediately in full.
Please refer to the Australian Consumer Law guidelines for further information on returns and refunds.
Your Cheeky Monkey recommends all parents and carers to follow the SIDS Safe Sleep Guidelines for your baby at all times in regards to clothing, swaddling, bedding, toys and comforters. Please refer to their website for more information. Chewable pendants and necklaces are not toys and are never to be given to children under 3 unsupervised, they are designed for a baby to chew on only when worn by an adult.
Despite every effort to accurately duplicate each product's color when the images are loaded onto our website, actual colors may vary. Due to monitor differences, subtle variations in color and surface texture screen image may not be completely accurate.
We reserve the right to change product or shipping prices at any time. While we do our best to keep down prices, sometimes supplier and postage costs increase to a point where we have to pass them on. All prices quoted are in Australian dollars and include GST (ABN 55225591692)
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your Name, Email address, Mailing address, Phone number, Credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you place an order or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To quickly process your transactions.
How do we protect visitor information?
We do not use vulnerability scanning and/or scanning to PCI standards.
We do not use an SSL certificate
• We do not need an SSL because:
We use a payment gateway provider to process credit card payments
Do we use `cookies`?
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser`s Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly.
However, you can still place orders .
Third Party Disclosure
No, we do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
Third party links
We do not include or offer third party products or services on our website.
Google`s advertising requirements can be summed up by Google`s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.
California Online Privacy Protection Act
According to CalOPPA we agree to the following:
Users can visit our site anonymously
Users are able to change their personal information:
• By emailing us
• By calling us
• By logging in to their account
How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third party behavioral tracking?
It`s also important to note that we do not allow third party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Childrenâ€™s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nationâ€™s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect childrenâ€™s privacy and safety online.
We do not specifically market to children under 13.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
• Within 7 business days
We will notify the users via in site notification
• Within 1 business day
PO Box 8063